Level 2 Certificate In Digital Promotion For Business

NCFE Level 2 Certificate in Digital Promotion for Business (601/6673/3)

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Course Units

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Qualification overview

The course is an introduction into how to promote a business in a digital age and how to use different digital and online techniques to attract customers and increase brand visibility and sales.

The core of this course is about websites for business, SEO for online websites, on and offline digital promotion techniques, producing content which can be topical or evergreen on the media of text, graphics, video or audio, social media with their features for different audiences, the essential of email marketing and measuring the results of all the promotions online.

This course is suitable for anyone 16 years and above who would like an introduction to concepts of digital promotion that can be used in a business setting.

Things you need to know. If you have found your way to this site via search you maybe looking for answers to questions about the course. Firstly there are 13 units for this course. All you need to know to past the course is 8 of these units. For completion of your total subject knowledge we have answers to all units. The course is assessment methods are: learner report, case study, individual notes from a small group discussion, presentation, assignment and product.

Consider the customer base of a local business and produce a report on this, provide a plan for a campaign to be undertaken by that local business covering the outcomes set.

Download a selection of business apps and navigate through them in order to identify the features which make a good app. Make a presentation on how improvements could be made, and how an app can be promoted.

Visit review/ratings sites eg tripadvisor in order to select a business to discuss in a report. Examine reviews and discuss the impact they may have. Use comments identified as a starting point, provide recommendations for moving forward. Group or class discussion.

Case studies of successful (and unsuccessful) crowdsourcing and crowdfunding campaigns for class discussion. Search online for current crowdsourcing and crowdfunding sites. Outcomes could be gained from engaging with case study materials or from application to a business known. Produce a report or presentation.

About the qualification

The qualification is a certificate level 2 which if you wish can lead to the city and guilds diploma level 3.

What careers can this lead to?

Digital marketing assistant and digital marketing manager
Digital fundraising campaign manager
Online marketing manager
Communications officer and public relations
Advertising
Digital account manager
Content manager
Web developer, web designer, web product manager and web analyst
Social media analyst
Enterprise developer
Social media assistant, social media manager and social media consultant
Enterprise developer
Mobile marketing manager
SEO manager
Ecommerce manager

The aims and objectives of this qualification are to give the digital marketer an all round balance insight into what makes digital marketing a powerful tool for a modern business. However achieving this qualification is just a start. For further study learn HTML5, CSS and Javascript coding which will aid in building and/or maintaining the front end of a website. After that expand your knowledge into dynamic programming with either Java, PHP, or .net Then study back end databases with the coding language SQL and connectivity of applications via APIs.

With an understanding in how to code a digital marketing person can communicate effectively with the front line coders, key stakeholders and general business marketing staff in development of digital user requirements for a customer. These skills and knowledge can lead to other roles as project managers, product owners and or scrum masters.

On the fill side of job creation there are jobs that are fading away to redundancy and business sectors that are restructuring as investment are getting behind tech alternatives for new ways of doing old things. Here is our list of jobs and sectors which are disappearing:

High street clothes shop, mass retail sales assistant
High street travel agent, travel industry jobs
High street banking clerk and cashiers
Jobs in the printing industry, such as in newspapers and magazines

Unit 07 Data Protection And Digital Media For Business

Unit 07 Data protection and digital media for business (K/507/4161)

Data protection legislation is important to a business.

This unit is about understanding the importance of data protection legislation

Describe the principles of data protection legislation
Assess a range of data protection issues relating to digital media
Outline what should be included in a data protection policy for a business with an online presence

Describe the principles of data protection legislation

Personal data is sent over the internet to businesses everyday. How does a business keep this data safe? What does a business do when things do not go to plan? Keeping data protected at all times is a legal requirement. A business today needs to keep data safe, have a data trail, delete data at the right time, have back ups and disaster recovery in place if things go wrong. Where is the customer data held? Is this in the cloud, company data centre or hybrid co location solution. GDPR basics, privacy and security are paramount. If a business or organisation does not have a policy in place, keeps up with legislation and acts according to the law it can be prone to heavy fines.

Assess a range of data protection issues relating to digital media

From the PR or marketers stand point the projection of data trust to the outside world of a company must be total. To achieve this the company must have a deep technical understanding of the procedures of keeping data protected, what to do if data is lost and how to communicate that to the business. The company then must in turn for the continuity of the business communicate that to all other staff members, customers and the rest of the outside world.

Cyber crime is on the rise. Therefore education in this subject matter is important from what is on the website privacy policy and terms of use page to updates from the governments information officer department. Website pages needs to be clear, current and all users should be able to view these pages. i.e they must be read by all with disabilities.

Further more the personal information collected must be for legitimate reason and be kept to a minimum other information must be optional. Is personal information from children collected?

Passwords need to be strong if customers sign on to the company website if possible they need to be changed regularly or two factor and on an encrypted platform.

Technology and protection means having a policy in place for the following security IT areas.

Identity account management. This is privileges, groups and user accounts. Two factor credentials is an example. Password policies. Access management via tools like CyberArk type products
Telecom security firewalls
Network probes
End point security, anti malware, laptop protection, virtual private network VPN, keyword monitoring
Information protection, data loss prevention, software updates
Email filtering, web browser filtering

The company may hire an information officer to manage the data protection policy. Responsibilities will include compliance, data protection, risk, GDPR, and training working with HR, legal and security teams in a business. The law requires an audit trail of metadata for 3rd parties to inspect if needed.

Outline what should be included in a data protection policy for a business with an online presence

Look at https://twitter.com/en/tos and https://twitter.com/en/privacy

See https://youtu.be/GpsrVYh_OIU for sharing files in MS office in the cloud and https://docs.microsoft.com/en-us/sharepoint/deploy-file-collaboration collaboration.

Unit 11 Mobile Phone Applications For Business

Unit 11 Mobile phone applications for business (T/615/8543)

An examination of mobile phone applications for business (business apps) and their role in the digital promotions mix. A look at the content and features of apps used in business and how an organisation may successfully promote usage of an app.

This part of the unit is about being able to specify the content and features of a mobile phone application for business

1.1 Select the information and content to be contained in a business app
1.2 Select the features to be used in a business app
1.3 Describe the benefits these features will bring to the organisation and its customers

This part of the unit is about understanding how to encourage downloads and usage of a mobile phone application for business.

2.1 Assess the most suitable methods to promote a business app
2.2 Give positive and negative comments on the effectiveness of a business app
2.3 Identify improvements to be made to a business app

1 mobile phone applications are more commonly known as apps; downloadable or pre-installed applications in a mobile phone.
1.1 business apps are used as part of the digital promotions mix to maintain an ongoing relationship
with customers. Business apps are different to gaming apps, banking apps, social apps etc. Business apps will contain details of a business, its locations and products or services. They may be used by customers to purchase items, book services or communicate directly with the organisation.

(1.1 Information and content may include eg address, email, telephone, opening hours, product/service details, gallery, staff profiles etc to promote the business.)

(1.2 Features may include eg push alerts, mapping, tracking, CMS system, bluetooth use, payments, identification etc)

(1.3 Push alerts may increase sales etc.)

2.1 Assess the most suitable methods to promote a business app

Use of the influencer marketers, app store and video channel marketing on youtube, ticktok and dailymotion. These adverts only get seen when a mobile devise is use to access the influencer or channel.

2.2 Give positive and negative comments on the effectiveness of a business app

Positive

New data can be collected from the app for improved marketing. Next generation ready, can be integrated and portable with desktop solutions and other IOT channels. The market for younger gig based pay as you go customer may find a business first by downloading this business app. If the business intends to have one channel for its service this maybe the right one to market on.

Negative

All features that are developed will be presented to the customer for them to turn on after they have accepted the terms and privacy usage. Not have all the data from a consumer may effect the results a business may expect. The app may be one of many markets which can mean another cost and another area of the service which need to measured for effectiveness. Does this app bring in money? Can the same service be delivered as on other channels or better?

2.2 effectiveness – information around a business’s download numbers and customer feedback of users of the app etc.

Answer

The speed of data downloads by 5G or fifth generation technology standard is now a market force for cellular networks advancement. The *leap in power is on the order of factor 30 which means stronger network reliability, faster downloads, and support for more connected devices than ever before.

Today progressive web applications PAW built using common web technologies including HTML, CSS and JavaScript are moving onto the market; these web capabilities deliver an app-like experience to users. Together with responsive websites or mobile app a business can take advantage of a stylish lightweight application for use on the go.

There is however legal consideration to getting the data on your customers if consent is given it can be an effective tool for integration and further marketing insight. This unit is about the app stores. video, gaming, mass data downloads apps with little to no buffering, on demand in all areas of the country. Further more it is about push notifications through mobile apps and precise location information.

The ways to promote are: links on the home page of the company website to the app store or google play platform, via automated emails to email subscribers suggesting that the experience is better on the app, restrict user browser experience in place of app download and only registered users can view certain content on the mobile app. Finally a business can promote with links to offers or discounts on this service.

A useful business app is a slim down version of the customer relations management system. Hubspot is an example of this. What does this mean. It means a sale consultant can update meeting in real time in any location where they can connect to the internet.

Unit 12 Online Reputation Management

Unit 12 Online reputation management (M/615/8542)

The importance of online reputation management, how online forums can impact a business’s reputation and the appropriate actions that businesses may take.

This part of the unit is about understanding the impact of social media and online forums on a business’s reputation

1.1 Describe the importance of monitoring customer posts in social media and online forums
1.2 Assess the possible impact of negative comments online on a business’s reputation
1.3 Assess the possible impact of positive comments online on a business’s reputation

This part of the unit is about is understanding how appropriate actions maintain and enhance a business’s reputation online

2.1 Describe the ways in which a business may respond to negative online comments
2.2 Describe the ways in which a business may respond positive online comments
2.3 Describe ways in which a business may use positive online comments to enhance their reputation

-->1.2 Assess the possible impact of negative comments online on a business’s reputation- eg loss of guests following negative review of hotel on a review/ratings site, how this may be amplified because it is online and public, business may close down as a result of loss of business, businesses may have to make redundancies, cut costs, lower prices.

1.1 1.2 1.3 visit review/ratings sites eg TripAdvisor in order to select a business they can discuss in a report. Examine reviews and discuss the impact they may have.

Taking the comments identified as a starting point, learners could provide their recommendations moving forward.

Take notice of the activity power of contributors.

Level	Reputation Level Name	Points/activity	Power
1	Member	1-99	1¹
2	Contributor	100-999	1²
3	Enthusiast	1000-1999	1³
4	Leader	2000-3999	1³
5	Expert	4000-9999	1³
6	Master	10000	1⁴

1.3--> Assess the possible impact of positive comments online on a business’s reputation

- eg increase in guests due to it being online and accessible to the public, business may grow in size, increase staff etc.

2.1--> Describe the ways in which a business may respond to negative online comments -

eg the business may wish to move the conversation out of the public domain and talk to the person making negative comments in private.
Alternatively the business, having nothing to hide, may make a stance of defending itself in the forum where negative online comments were made.

2.2--> Describe the ways in which a business may respond to positive online comments -

eg publicly thanking the customer and wishing them well. A business also may wish to enlist the person making positive comments to tell their friends and contacts about the service they received.

2.3--> Describe ways in which a business may use positive online comments to enhance their reputation

- eg they may include positive quotes from customers on their website, having gained permission. Positive comments may also be featured in other media both online and offline.

Answer

Being in front of the digital information world with your best reputation on show at all time is a must for business. This can largely be achieved by monitoring social media channels and actively massage the message.

How risks, reputation, advertising and promoting are managed or maintained is part of the PR department in large organisations.

Unit 13 Using The Internet To Raise Funds And Outsource Business Functions

Unit 13 Using the internet to raise funds and outsource business functions (K/615/8541)

Investigate the use of the internet to raise funds and to outsource business functions.

This part of the unit is about knowing about a range of investment and outsourcing opportunities that can be accessed via the internet

1.1 Define methods of using the internet to raise funds and outsource business functions
1.2 Give positive and negative points of using the internet to source investment for business
1.3 Describe a range of opportunities to outsource via the internet
1.4 Give positive and negative points of using the internet to outsource business functions

This part of the unit is about appropriate methods for raising funds, appropriate methods for outsourcing business functions

2.1 Develop an offer to appeal to investors
2.2 Assess how outsourcing business functions may be used to benefit a business or organisation

1.1 --> Raising funds and outsourcing business functions are commonly known as crowdfunding and crowdsourcing. Defining these terms.

case studies of https://www.eventbrite.co.uk/blog/ask-event-community-support-ds00/ and https://www.eventbrite.co.uk/blog/create-promote-gofundme-fundraiser-response-covid-19/

successful crowdsourcing and crowdfunding campaigns

unsuccessful crowdsourcing and crowdfunding campaigns

Search online for current crowdsourcing and crowdfunding sites.

A way to collect email addresses see below

I’d like Crowdfunder to use my email address to send me the latest stories, projects that might interest me as well as projects that are causing a stir. I know I can opt-out at any time. See Crowdfunder's Privacy policy.
Project updates
I would like to receive updates regarding this project and its progress. I know I can opt out at any time.
Project owner marketing
I agree for my email address to be shared with the project owner for them to send me marketing information and when relevant fundraising requests. I know I can opt out at any time. I understand that, once shared, the project owner will be responsible for handling my personal information. To find out more, see the Crowdfunder Privacy policy.

Get project recommendations

-->1.2 Positive – an alternative to banks and conventional sources
Negative – there may be risks in doing it this way as may not raise the desired capital needed.

--> 1.3 Outsource business functions e.g crowdsourcing: using the internet to source ideas, skills, collaborative working, production and distribution etc.

--> 1.4 outsource staffing, idea generation, distribution networks etc.
Positive – may be gaining new expertise quickly and inexpensively
Negative – may be loss of control and copyright

--> 2.1 Learners will develop an offer for a specific business or organisation to appeal to investors e.g the offer may include incentives that will appeal to investors for the specific business or organisation.
--> 2.2 Learners will look at a specific business or organisation and assess the potential for outsourcing its business functions.

Crowd funding, viral campaigns and sponsorship. Raise funds e.g crowdfunding, gofundme, wefunder, seedinvest, patreon, indiegogo and kickstarter using the internet as a source of funding. Startups, ICOs (Initial Coin Offerings), Crytocurrency and how to combine theses to fund your emerging business ventures.

reward crowd funding
lending, peer to peer
equity crowd funding

https://www.researchgate.net/publication/272246543_Crowdfunding_A_New_Innovative_Model_of_Providing_Funding_to_Projects_and_Businesses

Lots of business functions can be outsourced on the internet. There are sites dedicated to freelancers who offer their services from copy writing to logo design.

Here is a list of function that can be outsourced:

Copy writing
Web design
Web development
Social media management
SEO management